Privacy Policy
Privacy Policy
Last updated: November 12, 2026
This policy explains what M&A Automotives (M&A Automotives LLC) collects through this website, why, who handles it, and the choices you have. We keep it to what the site actually does.
What we collect
When you book a diagnostic with the assistant
- Your name, phone number and email address.
- Your vehicle (year, make, model), the problem you describe, when it started, whether it is drivable, warning lights, previous repairs, and the service you want.
- Your preferred day and time, and whether you will wait or drop it off.
- Any note you type.
- Your answers are saved as a request for the shop to review. A request is also added to the shop's customer list.
When you ask about a vehicle for sale
- Your name, phone, email, preferred way to be contacted and your message, with the vehicle you asked about.
- A short scrambled code made from your internet address, used only to limit spam. It cannot be turned back into your address.
When you just visit
- Our host (Cloudflare) handles the technical request that delivers each page, which includes your IP address, browser and the page you asked for. Our site does not add analytics, advertising or tracking tools.
Why we use it
- To review your request, prepare an estimate and confirm a day and time.
- To contact you about your booking or the vehicle you asked about.
- To keep a record of work and customers for the shop.
- To keep the site secure and prevent spam.
We do not sell your information and we do not use it for advertising profiles.
The assistant does not use an AI service. It reads your answers with simple rules.
Who handles it
| Who | What for | What they receive |
|---|---|---|
| M&A Automotives LLC | Reviews requests, contacts you, does the work | Everything you submit |
| New Life Media | Runs the booking and inventory platform (Quote Desk, version 2.5.2) for the shop | Everything you submit, stored for the shop |
| Cloudflare | Hosts the site and stores the booking data (Workers and D1 database) | Page requests and stored requests |
| Resend | Sends the estimate and booking email | Your email address and the message |
| ntfy, Discord or Slack (if the shop uses them) | Alerts the shop that a request has arrived | A short summary of your request |
Cloudflare, Resend and the other providers may process data in the United States or other countries. We share information with others only to run the services above, or if the law requires it.
How long we keep it
- An unfinished conversation with the assistant is deleted automatically after 7 days without activity.
- Booking requests, estimates and the customer list are kept until the shop deletes them.
- Vehicle inquiries are kept until the shop deletes them.
Your choices
- Ask to see, correct or delete the information we hold about you by emailing Maautomotives0927@gmail.com or calling (614) 352-6649. We will respond within a reasonable time. Some records, such as invoices, may need to be kept to meet legal or tax duties.
- You can use the site without booking. You can call instead.
Security
The site uses HTTPS. Data is stored with Cloudflare, and the shop's dashboard needs a login. No system is perfectly secure, so please do not put card numbers, passwords or other sensitive details into the assistant.
Children
This site is for adults booking vehicle services. It is not for children under 13, and we do not knowingly collect their information.
Changes and contact
If we change this policy we will update the date above. Contact: M&A Automotives LLC, 1311 W Broad St, Columbus, Ohio 43222; Maautomotives0927@gmail.com; (614) 352-6649.